Apps

Contactless Solution During Covid 2020

Challenges

In March 2020, almost all businesses were struggling under the impact of the Covid-19 pandemic. The no-dine-in policy and social distancing protocols were a huge blow to the restaurant industry in particular. We had to quickly adjust to the drastic change in consumers’ behaviors/patterns and reshape our business model. Especially for clients with huge restaurant chains – all of their chains needed a consistent and streamlined solution to tackle the unforeseen pandemic crisis to avoid overwhelming losses of profit. We as a top-notch SaaS POS company needed to respond and adapt quickly.



Products

  • IOS App - Self-Ordering App

  • Website - Mobile Ordering Site

  • Website - Dashboard

My Role

As a product manager in charge of the product line, it was important to be agile and react quickly to prevent potential risks. Not only should you know how to respond, but also should you know what to respond to. My main responsibilities included:

  • Identified key advantages and challenges of the current product under the COVID scenario. Laid out a problem statement to analyze the gap between the current and future/ideal state of the product.

  • Collaborated with cross-functional team leaders and supervisors to devise a strategy for the dine-in bans.

  • Prioritized numerous features and managed a tight timeline during the pandemic.

  • Launched MVP and beta version ASAP.

  • Monitored, evaluated and iterated the results after product launch.

Process


Beta Test - Nan Xiang Xiao Long Bao in April 2020


Tackled Challenges

  • Successfully launched the beta version 1 week ahead of schedule.

  • Increased the sales revenue by 30% for our firm during the pandemic.

  • Nan Xiang Xiao Long Bao, the iconic restaurant in NY, has fully supported the product idea since the beta version and has thus implemented the solution until today.

  • Over 50% of the consumers used Contactless Ordering Solutions for take-out orders.

  • An extra 15% of the sales revenue increased with Contactless Ordering Solution.